Session Overview:

Do you really know what your clients think? How confident are you about your firm’s ability to deliver a client experience that leaves them no choice but to hire you again and rave to others about your awesomeness?

If you’ve attempted a client feedback or survey process in the past, were you able to maintain and scale it as your firm grew? What’s YOUR first thought when you hear the word “survey”? This session will explore questions like these through the lens of a planned, proactive approach to seeking feedback from the stakeholders involved with your firm’s work.

At the conclusion of the session, enjoy appetizers and drinks while networking with the diverse range of A/E/C professionals in attendance.

Event Agenda: 
4:00 - 4:05pm    Registration / Networking
4:05 - 5:30pm    Boot Camp Session
5:30 -  6:00pm   Appetizers & Drinks / Networking

*The REMOTE attendees in Savannah will be participating via videoconference from the office of THOMAS & HUTTON which is located at 50 Park of Commerce Way, Savannah, GA 31405.   Any questions about the videoconference session, please email Stephanie at [email protected].

Session Learning Objectives:

• Reevaluating common approaches to feedback, considering “uncommon” choices that might be the differentiation your firm needs.
  
  
• Considering key steps for launching and maintaining an initiative that helps your firm efficiently identify challenges, celebrate and repeat successes, and respond quickly and empathetically.
  
  
• Reviewing case studies from several professional services firms to gain specific insight on how industry peers are incorporating client surveys into standard operating processes.
  
  

CPSM CEUs: 1.5 hours
Domain: 1 - Marketing Research

Featured Speaker

J. Kevin Hebblethwaite, FSMPS, CPSM
Principal Consultant
Full Sail Partners

Kevin has 20 years of experience in business development, marketing, and management for technology-centric professional services companies. Kevin trains and consults with clients who use the Deltek Vision platform for client acquisition and retention, service management, and integrated marketing information.  Kevin has been a member of SMPS Atlanta since 1999, and served as Chapter President in 2003-2004. He chaired the Presidents’ Leadership Symposium in 2006 and the Marketing Communications Awards Program in 2008. He served on the Society's Board of Directors from 2009-2014 and as President 2012-2013.